Privacy Policy

1. Introduction
Excellence Consulting ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us.   Company Information:
  • Company Name: Excellence Consulting
  • Email: info@excellence-consulting.biz
  • Phone: +352.691.197.382
  • Contact: Bruno Monfils (info@excellence-consulting.biz)
Excellence Consulting is a consultancy specialized in supporting organizations adapt their key operational processes (go-to-market, strategic planning, digital platform operations, customer operations, HR) to the complexity of growth.   This Privacy Policy complies with the General Data Protection Regulation (GDPR) and Luxembourg data protection laws.  
2. Information we collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
  • Contact Information: Name, email address, and inquiry details submitted through our website contact form
  • AI Agent Interactions: Questions, responses, and conversation data when you interact with our AI consultation agent on our website
  • Communication Data: Messages, inquiries, and correspondence through our contact forms, email, or phone
  • Professional Information: Business details, project requirements, and consulting needs
2.2 Information Automatically Collected
When you visit our website, we automatically collect:
  • Website Usage Data: Pages visited, time spent on pages, referring websites, browser type, device information
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform
  • Analytics Data: Through Google Analytics, including user behavior, session duration, and website performance metrics
  • LinkedIn Pixel Data: For advertising and retargeting purposes through LinkedIn's tracking pixel
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
  • Analyze website performance and user behavior (Google Analytics)
  • Provide personalized content and advertising (LinkedIn Pixel)
  • Remember your preferences and settings
  • Improve website functionality and user experience
 
3. How We Use Your Information
We process your personal data for the following purposes:
3.1 Business Operations
  • Service Delivery: Providing consulting services, responding to inquiries, and managing client relationships
  • Communication: Sending service-related communications, project updates, and responding to your requests
  • Business Development: Understanding client needs and improving our service offerings
  • AI Agent processing
  • Initial Assessment: Our AI agent processes your responses to understand your business challenges and consultation needs
  • Service Matching: Identifying relevant consulting services based on your shared operational challenges
3.2 Website Improvement
  • Analytics: Understanding website usage patterns and improving user experience through Google Analytics
  • Performance Optimization: Enhancing website functionality and content based on user behavior
3.3 Legal Compliance
  • Record Keeping: Maintaining records for business and legal compliance purposes
  • Legal Obligations: Complying with applicable laws and regulations in Luxembourg and the European Union
 
4. Legal Basis for Processing
Under GDPR, we process your personal data based on:
  • Contractual Necessity: For providing consulting services and fulfilling agreements
  • Legitimate Interests: For AI conversations, business development, website analytics, and improving our services
  • Legal Obligation: For compliance with applicable laws and regulations
 
5. Data Sharing and Disclosure
We may share your personal information with:
5.1 Third-Party Service Providers
  • Google (Google Analytics, Google Meet): For website analytics and video conferencing
  • LinkedIn: For professional networking and targeted advertising
  • Cloud Storage Providers: Google Drive for secure document storage and collaboration
  • Amazon Web Services (AWS): For secure storage of information shared during AI conversation
5.2 Legal Requirements
We may disclose your information when required by law, legal process, or to:
  • Comply with legal obligations
  • Protect our rights and property
  • Ensure user safety and security
  • Respond to lawful requests from authorities
5.3 Business Transfers
In case of merger, acquisition, or business sale, your information may be transferred as part of business assets.  
6. Data Retention
We retain your personal data for the following periods:
  • Contact Information: Three (3) years from last contact or interaction
  • Project-Related Data: Three (3) years after project completion
  • Website Analytics: As per Google Analytics retention settings (up to 26 months)
  • AI agent conversation: Six (6) months after interaction
  • Legal Records: As required by Luxembourg law and business regulations
After the retention period, we securely delete or anonymize your personal data.  
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
  • Encryption: Data transmission through secure SSL certificates
  • Access Controls: Restricted access to personal data on a need-to-know basis
  • Cloud Security: Secure cloud storage with Google Drive's enterprise-grade security
  • Regular Monitoring: Ongoing assessment of security measures and data protection practices
  • Staff Training: Regular training on data protection and privacy best practices
 
8. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA):
  • Google Services (Analytics, Drive, Meet): Transfers covered by Google's data processing agreements and adequacy decisions
  • LinkedIn: Transfers based on LinkedIn's Standard Contractual Clauses and privacy frameworks
  • Amazon Web Services (AWS): For data storage, with servers located in Europe where possible
We ensure all international transfers comply with GDPR requirements and provide adequate protection.  
9. Your Rights Under GDPR
As a data subject, you have the following rights:
9.1 Access and Portability
  • Right of Access: Request a copy of your personal data we hold
  • Data Portability: Receive your data in a structured, machine-readable format
9.2 Correction and Deletion
  • Rectification: Correct inaccurate or incomplete personal data
  • Erasure: Request deletion of your personal data ("right to be forgotten")
9.3 Processing Controls
  • Restriction: Limit how we process your personal data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Revoke consent for marketing communications or data processing
9.4 Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing, including profiling.  
10. How to Exercise Your Rights
To exercise your privacy rights, contact us:
  • Email: info@excellence-consulting.biz
  • Phone: +352.691.197.382
We will respond to your request within one month of receipt.  
11. Cookies and Opt-Out Options
11.1 Cookie Management
You can control cookies through your browser settings:
  • Accept/Reject: Enable or disable cookies in browser preferences
  • Delete: Remove existing cookies from your device
  • Notification: Set alerts when cookies are being sent
11.2 Third-Party Opt-Outs
  • Google Analytics: Opt-out using Google Analytics Opt-out Browser Add-on
  • LinkedIn: Manage advertising preferences in your LinkedIn account settings
 
12. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.  
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
  • Changes in our business practices
  • Updates to applicable laws and regulations
  • Improvements to our data protection measures
We will notify you of significant changes by:
  • Posting updates on our website
  • Sending email notifications (for substantial changes)
  • Updating the "Last Updated" date at the top of this policy
 
14. Complaints and Supervisory Authority
If you believe we have not handled your personal data properly, you can:
  1. Contact Us Directly: Reach out to our Data Protection Officer at info@excellence-consulting.biz
  2. File a Complaint: Contact the Luxembourg National Commission for Data Protection (CNPD):
  • Website: cnpd.public.lu
  • Address: 1, avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette
  • Phone: (+352) 26 10 60 - 1
 
15. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or your personal data:     Email: info@excellence-consulting.biz Phone: +352.691.197.382