10/07/2025

Growth

Most startups face a challenge when it comes to securing funding and achieving growth. Innovators often get caught in the funding and growth chicken and egg paradox, struggling to find the right balance. To build a successful venture, founders must take decisive steps to demonstrate their commitment to scalable operations while exploring unconventional customer acquisition […]

The transition from an operational role to a board member position brings both opportunities and challenges. Many assume that board members must adopt a strategic mindset void of everyday operational instincts. This view undervalues the practical knowledge and reflexes that former executives bring to the table. Instead of abandoning their operational instincts, these board members […]

Understanding Operations is Key To effectively provide operational advisory, one must grasp the intricacies of operations within an organization. This requires more than surface-level knowledge; it demands an in-depth understanding of processes, workflows, and the interdependencies that exist throughout the organization. When executives see their operations through this lens, they can identify bottlenecks and inefficiencies […]

25/06/2025

Growth

The Power of Product Differentiation Businesses seeking organic growth must recognize the importance of product differentiation. In today’s competitive landscape, simply having a product is no longer sufficient. Companies must clearly define what sets their offerings apart. This distinction doesn’t just attract customers; it fosters a community around a brand, encouraging users to advocate for […]

The Amazon Playbook is Your Scaling Blueprint If you spend a few years at Amazon I guarantee you will learn how to build systems that actually scale. Working with clients at a crossroads in their scaling journey, I am seeing that a lot of their needs are stuff that Amazon does best: building frameworks to […]

24/06/2025

Working at Amazon is the Best Preparation for a Board Position Surprisingly, working at Amazon as a Director might have been one of the best preparations I have had for taking on board seats.   Let us unpack some of the operational principles and behaviors that I used and developed during my 12+ years at […]

24/06/2025

24/06/2025

Customer Service, Growth

Introduction Customer feedback is a fundamental component in shaping effective business strategies. Leaders who understand their customers’ voices can better navigate operational challenges and continuously improve their services. This post examines how listening to customers can drive continuous improvement initiatives and bolster long-term success. The Importance of Customer Feedback Listening to customers isn’t just about […]