Terms and Conditions

1. Introduction
These Terms and Conditions ("Terms") govern your use of the Excellence Consulting website and services. By accessing our website or engaging our consulting services, you agree to be bound by these Terms.   Company Information:
  • Company Name: Excellence Consulting
  • Email: info@excellence-consulting.biz
  • Phone: +352.691.197.382
  • Contact Person: Bruno Monfils
These Terms are governed by Luxembourg law and European Union regulations.  
2. Definitions
  • "Company," "we," "us," "our" refers to Excellence Consulting
  • "Client," "you," "your" refers to the individual or entity using our services
  • "Services" refers to all consulting, advisory, and professional services provided
  • "Agreement" refers to any specific consulting engagement or contract
  • "Website" refers to excellence-consulting.biz and all associated pages
3. Services Overview
Excellence Consulting provides strategic growth consulting services, including but not limited to:
  • Operational Excellence: Process optimization, workflow streamlining, and efficiency improvements
  • Strategic Alignment: Leadership alignment, organizational development, and growth planning
  • Go-to-Market Optimization: Sales and marketing process improvements, customer success strategies
  • Digital Transformation: AI readiness, technology integration, and operational scaling
  • Custom Consulting: Tailored advisory services based on specific client needs
 
4. Website Terms of Use
4.1 Acceptable Use
You may use our website for:
  • Learning about our services and capabilities
  • Contacting us for business inquiries
  • Accessing publicly available resources and content
4.2 Prohibited Activities
You may not:
  • Use our website for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Distribute malware or engage in harmful activities
  • Copy, reproduce, or redistribute our content without permission
  • Impersonate Excellence Consulting or misrepresent your relationship with us
4.3 User Content
When you submit information through contact forms or communications:
  • You grant us the right to use such information for business purposes
  • You represent that you have the right to provide such information
  • You agree that information may be stored and processed as outlined in our Privacy Policy
 
5. Consulting Services Terms
5.1 Engagement Process
  • Initial Consultation: We provide preliminary discussions at no charge
  • Proposal: Detailed scope, timeline, and fee structure provided in writing
  • Agreement: Formal engagement begins upon signed agreement and any required deposits
  • Execution: Services delivered according to agreed timeline and specifications
5.2 Client Responsibilities
Clients agree to:
  • Provide accurate and complete information necessary for service delivery
  • Grant reasonable access to personnel, systems, and information as required
  • Respond promptly to requests for feedback and approvals
  • Pay fees according to agreed payment terms
  • Maintain confidentiality of our methodologies and proprietary approaches
5.3 Service Modifications
  • Changes to scope require written agreement from both parties
  • Additional work outside original scope will be billed separately
  • We reserve the right to modify our approach based on discovered circumstances
  • Timeline adjustments may be necessary based on client responsiveness and external factors
 
6. Fees and Payment Terms
6.1 Fee Structure
  • Project-Based: Fixed fees for defined deliverables and scope
  • Daily Consulting: Time-based billing for ongoing advisory services
  • Retainer Agreements: Monthly fees for continuous consulting support
  • Success-Based: Performance incentives where mutually agreed
6.2 Payment Terms
  • Invoicing: Monthly invoicing or as specified in individual agreements
  • Payment Due: Net 30 days from invoice date unless otherwise specified
  • Late Payments: Interest charges may apply to overdue amounts as permitted by Luxembourg law, unless otherwise specified
  • Expenses: Reasonable business expenses billed separately with documentation
6.3 Refunds and Cancellations
  • Completed Work: No refunds for services already delivered
  • Cancellation: Either party may terminate with 30 days written notice
  • Early Termination: Fees owed for work completed through termination date
  • Deposit Refunds: Non-refundable deposits as specified in individual agreements
 
7. Intellectual Property Rights
7.1 Our Intellectual Property
Excellence Consulting retains ownership of:
  • Methodologies: Our proprietary consulting frameworks and approaches
  • Tools and Templates: Diagnostic tools, templates, and assessment instruments
  • Know-How: Industry expertise, best practices, and specialized knowledge
  • Website Content: All text, graphics, logos, and materials on our website
7.2 Client Intellectual Property
  • Client Data: Clients retain ownership of their data, information, and existing intellectual property
  • Confidential Information: We respect and protect client confidential information
  • Work Product: Deliverables created specifically for clients become client property upon full payment
7.3 Shared Intellectual Property
  • Insights: General insights and learnings may be incorporated into our knowledge base
  • Case Studies: Use of client results for marketing requires explicit written consent
  • Reference Rights: Right to reference client relationship subject to confidentiality agreements
8. Confidentiality and Data Protection
8.1 Mutual Confidentiality
Both parties agree to:
  • Protect confidential information disclosed during the engagement
  • Use confidential information solely for the purpose of the consulting relationship
  • Return or destroy confidential information upon request or engagement completion
  • Maintain confidentiality obligations for 5 years after engagement termination
8.2 Data Handling
  • Client Data: Handled according to our Privacy Policy and applicable data protection laws
  • Security Measures: Appropriate technical and organizational safeguards implemented
  • Data Retention: Client data retained for three years unless otherwise specified
  • Third-Party Access: No disclosure to third parties without client consent or legal requirement
8.3 Exceptions
Confidentiality obligations do not apply to information that:
  • Was publicly available before disclosure
  • Becomes publicly available through no breach by the receiving party
  • Was independently developed without use of confidential information
  • Is required to be disclosed by law or court order
 
9. Limitation of Liability
9.1 Service Limitations
Excellence Consulting provides advisory services only:
  • Implementation Responsibility: Clients are responsible for implementing recommendations
  • Business Decisions: Final business decisions remain with client management
  • Results Disclaimer: We cannot guarantee specific business outcomes or results
  • External Factors: Not responsible for market conditions or external business factors
9.2 Liability Limitations
To the maximum extent permitted by Luxembourg law:
  • Direct Damages: Our liability is limited to fees paid for the specific engagement
  • Indirect Damages: No liability for consequential, incidental, or special damages
  • Business Losses: No liability for lost profits, business interruption, or opportunity costs
  • Third-Party Claims: Limited liability for claims arising from third-party actions
9.3 Exceptions
Liability limitations do not apply to:
  • Intentional misconduct or gross negligence
  • Breach of confidentiality obligations
  • Violation of intellectual property rights
  • Claims that cannot be limited under applicable law
 
10. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including:
  • Natural disasters, pandemics, or government actions
  • Labor strikes, transportation disruptions, or supply chain issues
  • Technology failures, cyber attacks, or infrastructure problems
  • Changes in applicable laws or regulations
 
11. Governing Law and Dispute Resolution
11.1 Governing Law
These Terms are governed by:
  • Primary: Luxembourg law and regulations
  • Secondary: European Union directives and regulations
  • International: UN Convention on Contracts for the International Sale of Goods (where applicable)
11.2 Dispute Resolution Process
  1. Direct Negotiation: Good faith discussions between designated representatives
  2. Mediation: Neutral mediation through Luxembourg Chamber of Commerce
  3. Arbitration: Binding arbitration under Luxembourg arbitration rules
  4. Litigation: Luxembourg courts as final resort for unresolved disputes
11.3 Jurisdiction
  • Primary Jurisdiction: Courts of Luxembourg
  • Language: Proceedings conducted in English or French as mutually agreed
  • Enforcement: Judgments enforceable under applicable international treaties
 
12. Website Disclaimers
12.1 Information Accuracy
  • General Information: Website content is for general informational purposes only
  • No Advice: Website content does not constitute specific business or legal advice
  • Currency: Information may not reflect the most current developments
  • Verification: Users should verify information independently before making decisions
12.2 External Links
  • Third-Party Sites: External links provided for convenience only
  • No Endorsement: Linking does not imply endorsement of external content
  • No Responsibility: Not responsible for external website content or availability
  • User Risk: Users access external sites at their own risk
12.3 Technical Disclaimers
  • Availability: Website may be temporarily unavailable for maintenance
  • Compatibility: No guarantee of compatibility with all devices or browsers
  • Security: While we implement security measures, no system is completely secure
  • Data Loss: Not responsible for data loss during transmission or storage
 
13. Privacy and Cookies
  • Privacy Policy: Data collection and use governed by our separate Privacy Policy
  • Cookie Consent: Website use implies consent to cookie usage as described
  • Data Rights: Users may exercise data protection rights as outlined in Privacy Policy
  • Contact: Privacy questions directed to info@excellence-consulting.biz
14. Modifications and Updates
14.1 Terms Updates
We reserve the right to modify these Terms:
  • Notification: Updates posted on website with effective date
  • Continued Use: Continued website use implies acceptance of updated Terms
  • Material Changes: Significant changes communicated via email when possible
  • Version Control: Previous versions available upon request
14.2 Service Changes
  • Service Evolution: Services may be modified, enhanced, or discontinued
  • Existing Agreements: Changes do not affect existing signed agreements
  • Notice Period: Reasonable notice provided for significant service changes
15. Severability and Waiver
15.1 Severability
If any provision of these Terms is found unenforceable:
  • Partial Invalidity: Remaining provisions continue in full effect
  • Replacement: Invalid provisions replaced with valid provisions achieving similar intent
  • Minimal Impact: Modifications limited to achieving enforceability
15.2 Waiver
  • No Automatic Waiver: Failure to enforce any provision does not constitute waiver
  • Written Waiver: Waivers must be explicitly stated in writing
  • Limited Scope: Waivers apply only to specific instances and violations
16. Entire Agreement
These Terms, together with:
  • Our Privacy Policy
  • Specific service agreements
  • Written amendments and modifications
constitute the entire agreement between parties regarding website use and general service terms.  
17. Contact Information
For questions about these Terms and Conditions: Email: info@excellence-consulting.biz Phone: +352.691.197.382 Contact Person: Bruno Monfils Business Hours: Monday - Friday, 9:00 AM - 6:00 PM CET Response Time: We aim to respond to inquiries within 48 hours   These Terms and Conditions are effective as of July 1st, 2025 and were last updated on June 25th, 2025. By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms.