- Support GTM leaders with operational design and prioritization
- Improve execution across marketing, sales, and CS handoffs
- Structure your go-to-market efforts through smart segmentation, revenue planning, and focused acquisition strategy
The symptoms
- Goals are clear, but execution is inconsistent
- Teams move fast, but not always in sync
- Churn is creeping in—or expansion has stalled
- Every team has its own tools, playbooks, and metrics
- You talk about customer obsession, but it’s not showing up consistently
- You hear about AI opportunity, but your data and workflows are not ready
These are not red flags. They are signals. We help you interpret these to course-correct and continue your growth.
Critical Questions
- How do we grow without breaking what works?
- Where do we need more structure—and where do we need less?
- How do we onboard and ramp new hires without slowing down?
- Why aren’t our customers expanding faster?
- Are we investing in the right parts of the customer journey?
- Can we actually use AI—without turning everything upside down?
Our Promises
- We listen before we recommend
- We do not sell frameworks—we build what fits
- We partner with your team
- We bring Amazon-style process excellence, thoughtfully adapted to your needs
- We help you lay the foundation for an AI-powered future
- We say what we mean and deliver what we promise
Our Mission
To be a trusted partner for ambitious companies navigating complexity, bringing calm, clarity, and execution to every stage of growth.
Our Vision
We want to build a world where companies grow with intention, where challenges spark innovation, and growing pains give way to meaningful, lasting progress.
Ready to transform your operations?
How we help
We partner with ambitious companies to align strategy with execution, streamline operations, and build organizations that scale, with resilience, clarity, and purpose. Every engagement is tailored, but our work often focuses on:
- Define what success looks like, then map the path to get there
- Prioritize initiatives that deliver measurable impact
- Build the mechanisms to track, iterate, and sustain progress
- Align leadership around focus, pace, and accountability
- Audit and streamline complex workflows and tools
- Clarify ownership and reduce operational inefficiencies
- Prepare your teams for AI-integrated ways of working
- Structure data to support automation, learning, and scale
- Strengthen cross-functional collaboration and clarity
- Build onboarding and hiring systems that scale your values
- Reinforce resilience and consistency during rapid change
- Design operating rhythms that help people and performance thrive
- Design service models that scale with customer expectations
- Reduce friction across support, success, and onboarding
- Strengthen retention, loyalty, and expansion
- Build feedback systems that turn insights into action
Bruno Monfils
CEO & Managing Partner
Bruno Monfils serves as the Chief Executing Officer at Excellence Consulting, a Consultancy specializing in digital transformation and operational scaling. He has been instrumental in orchestrating enterprise-wide digital transformation initiatives across customer operations and sales functions.
He also serves as an advisory board member in successful start-ups, a board member in a non-profit organization, an angel investor with a track record of backing high-growth companies, and a mentor to founders and executives. He supports start-ups and scale-ups in their growth journey, offering expertise in areas such as customer support, human resources, strategic planning, inventory management, demand and supply management, new product launch, revenue operations, leadership, fundraising, and governance in B2B SaaS, E-commerce, digital marketplaces and Retail. He is a former C-level executive in a high-growth scale-up, where he built the operational and growth readiness mechanisms that helped pave the way to a successful Series B. Previously, he was a Director at Amazon, leading teams in Tech Support, Customer Service, and Inventory Operations.
Monfils holds an Executive MBA in Venture Capital from Wharton, a Master of Business Administration from INSEAD and a Master of Science in Management from HEC.
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